FAQ
Shipping
Where do you ship?
We ship to all 50 U.S. states, Washington D.C., and U.S. territories including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands. We also ship to APO/FPO military addresses. We do not ship internationally at this time.
How much does shipping cost?
Shipping is calculated at checkout based on the weight and size of your items and your delivery address. We ship via USPS and show you live rates before you pay, so you only ever pay actual postage plus a small handling charge. You will usually see two options: USPS Ground Advantage (typically 2-5 business days) and USPS Priority Mail (typically 1-3 business days). Exact prices appear once you enter your address.
Is there free shipping?
Free standard shipping is available on selected items shipped to the continental United States, with no minimum order value. Where an item is eligible, it is applied automatically at checkout. All other items ship at the live USPS rates above. Oversized props are not eligible for free shipping.
Why is my large prop shipping separately?
Select large props and animated figures need their own carton, so they ship separately from the rest of your order. If your cart contains both, you will see two shipments at checkout, each priced individually. Oversized items ship to the continental U.S. and D.C. only.
How long will my order take?
Orders are processed from our Springfield, Virginia warehouse within 1-2 business days. The delivery estimate shown at checkout begins once your order ships. Orders placed on weekends or holidays begin processing the next business day. Deliveries to Alaska, Hawaii, U.S. territories and APO/FPO addresses take longer. Full details are in our Shipping Policy.
When do I need to order for Halloween?
To receive your order before Halloween, place standard orders by October 10, 2026. Orders placed after that date may not arrive by October 31. USPS Priority Mail is recommended for late orders, though we cannot guarantee delivery dates during peak season.
How do I track my order?
You will get a shipping confirmation email with tracking as soon as your order leaves the warehouse. Allow up to 24 hours for the carrier to begin scanning updates.
Choosing decorations
How do I know how big an item is?
Every product page lists full dimensions, and the height is in the product title for our larger props. Animated figures and hanging pieces need clearance to move or swing, so measure your space - doorway, porch, ceiling height - before ordering.
Can I use these outdoors?
Some items are rated for outdoor use and some are indoor-only. The product page says which. Do not use an indoor-only item outdoors or expose it to water unless it is specifically rated for wet locations. Outdoor decorations should be anchored securely - wind, rain and surface conditions all affect safe use.
Do animated props need batteries?
Battery-operated items list the battery type and quantity on the product page. Batteries are not included unless the listing says otherwise. Plug-in items list their power requirements. Remove batteries before storing a prop for the off-season.
How do sound-activated and motion-activated props work?
Sound-activated props trigger on noise nearby; motion-activated props trigger when someone passes a sensor. Most have a switch to choose the mode or turn the sound off. Sensitivity and range are listed on the product page where the manufacturer provides them.
How should I store decorations after Halloween?
Remove batteries, let anything that got damp dry fully, and store in the original carton where you can. Latex and foam props hold their shape best stored flat or upright rather than compressed under heavier boxes.
Orders & returns
Can I change or cancel my order?
Contact us as quickly as you can. We process orders fast, and once a package has shipped we cannot recall it - you would need to return it instead.
What is your return policy?
Unused items in original packaging with tags attached can be returned within 15 days of delivery. Halloween items delivered before October 1 must be returned by October 25. Opened battery-operated or electrical decorations, animatronics and lights are final sale. Full terms are in our Returns & Refunds policy.
Who pays for return shipping?
If the return is our error - wrong item, a defect, or damage in transit - we cover it. For all other returns the customer is responsible for return shipping, and original shipping charges are not refunded.
My order arrived damaged. What now?
Photograph the item and the packaging and contact us within 7 days of delivery. We will send a replacement or refund you in full, including shipping.
Products & safety
How does Cheerova handle safety requirements?
Safety and certification requirements depend on the product's intended age, materials, design and included components. Depending on the product, applicable requirements may include third-party testing, warnings or other documentation. See our Product Safety & Compliance page or contact us about a specific product.
Are decorations safe around children and pets?
Use props with adult supervision. Keep packaging, small parts, cords, batteries and hanging accessories away from children and animals where they could create a choking, strangulation or electrical risk.
Are decorations flame resistant?
Treat them as novelty items, not protective or fire-rated products. Keep fabrics, gauze, wigs and hanging pieces well away from candles, open flame and lit jack-o'-lanterns.
Still have a question?
Email hello@cheerova.com or call (202) 500-0714. We are a small team in Springfield, Virginia and we answer our own email.