Shipping Policy

Where we ship

We ship to all 50 U.S. states, Washington D.C., and U.S. territories including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands. We also ship to APO/FPO military addresses. We do not currently ship internationally.

How shipping is calculated

Shipping is calculated at checkout based on the weight and size of your items and your delivery address. We ship via USPS and show you live rates before you pay, so you only ever pay actual postage plus a small handling charge.

You'll typically see two options:

• USPS Ground Advantage — our standard service, usually 2–5 business days
• USPS Priority Mail — faster service, usually 1–3 business days

Exact prices and delivery estimates appear once you enter your address.

Free shipping

Free standard shipping is available on selected items shipped to the continental United States, with no minimum order value. Where an item is eligible, free standard shipping is applied automatically at checkout. All other items ship at the live USPS rates described above.

Large and oversized items

Select large props and animated figures ship separately from the rest of your order because they require their own carton. If your cart contains both, you'll see two shipments at checkout, each priced individually. Oversized items ship to the continental U.S. and D.C. only, and are not eligible for free shipping.

Processing time

Orders are processed from our Springfield, Virginia warehouse within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. Delivery estimates shown at checkout begin once your order ships.

Halloween ordering deadline

To receive your order before Halloween, place standard orders by October 10, 2026. Orders placed after this date may not arrive by October 31. USPS Priority Mail is recommended for late orders, though we cannot guarantee delivery dates during peak season.

Alaska, Hawaii, territories and military addresses

We ship to these destinations via USPS at live calculated rates. Delivery to Alaska, Hawaii, and U.S. territories typically takes longer than the continental U.S. APO/FPO delivery times vary depending on the destination and are outside our control once the package enters the military mail system.

Tracking

You'll receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking to begin updating.

Damaged or lost packages

Contact us at hello@cheerova.com within 7 days of delivery for damaged items, including photos of both the packaging and the product. For packages marked delivered but not received, please check with neighbors and your local carrier first, then contact us and we'll help trace the shipment.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrectly entered address, and reshipment costs are the customer's responsibility.

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Questions? Email hello@cheerova.com or call (202) 500-0714.