Contact information

Questions about an order, a costume, or anything Halloween? Send us a message. We would love to help.

Reach us directly

Email: hello@cheerova.com
Phone: (202) 500-0714

We answer email seven days a week through the Halloween season, including evenings and weekends, and aim to reply within a few hours. Phone lines are staffed Monday through Friday, 9:00 AM to 5:00 PM ET.

Before you write

These may save you a wait:

Sizing help - our Size Guide covers age ranges and how to measure
Delivery timing - see Shipping & Delivery, including Halloween order cutoffs
Returns - full terms on Returns & Refunds
Common questions - our FAQ

If you are emailing about an existing order, please include your order number so we can pull it up quickly.

Our details

Cheerova LLC
6700 Springfield Center Dr, Suite I
Springfield, VA 22150
United States

Our Springfield location is a warehouse and is not open to the public for shopping.